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Brin
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timeasmymeasure
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Date: 2021-01-09 07:13 pm (UTC)(I wound up writing quite an... expressive email to be forwarded to corporate, embodying the customer complaint that you ought to *say* if your kiddie smartwatch can only text through an app, because then "let the kid text with Grandma through their safety smartwatch" turns into "oh god we have to teach Grandma a whole new app?" and nobody wants that. There was a bit of capslock. Polite and professional capslock, but still. Literally, this had never been mentioned or even hinted at in any of the support verbage around this gadget, and this is *me* saying that, with the near-photographic memory for odd bits of wording.)
So, um, anyway. This is a US-only widget, in fact a company-exclusive widget, and none of our plans that you can get anymore have per-text charges, so I am really fucking curious why that is a design decision that would be made. I have absolutely no knowledge of how SMS works on the technical level, so part of me wonders if it's harder to... secure in a particular way, or code for limited participants, or something? But I don't really know.
(I do know that iMessage also uses data instead of SMS, although there's a little switch in settings where you can make it default to SMS for troubleshooting purposes. This occasionally causes trouble when customers assume iMessage is the same as SMS in some particular way and that therefore I am the right person to call for help with it. Waiting on hold for an hour to find out you should have called Apple instead is never fun. I wonder if Apple does that to be more compatible with the plans described above where texts are charged but data is not, though, since they *are* a worldwide company. I always assumed they were just being proprietary for the fun of it, as is their wont.)
Anyway, this was rambly, but that was the thought I had.