Reminds me of that one tumblr post that was going around for a while about how Allism is a mental disorder with symptoms of being unable to construct explicit models of the internalities of the people around you and the ways in which you are communicating with them.
(WRT the original post: have you considered that their business model relies nearly entirely on whether or not they are adopted by owners, and very little on if employees enjoy learning to use the software? I suspect that produces the bias you're seeing; your complaints have no power to change how they function except in a very distant proximate way where they might slightly trouble a hypothetical boss, but that boss's experience learning to use the tool is crucial to getting them to actually adopt it for a firm in the first place and thus whether or not they get money)
no subject
(WRT the original post: have you considered that their business model relies nearly entirely on whether or not they are adopted by owners, and very little on if employees enjoy learning to use the software? I suspect that produces the bias you're seeing; your complaints have no power to change how they function except in a very distant proximate way where they might slightly trouble a hypothetical boss, but that boss's experience learning to use the tool is crucial to getting them to actually adopt it for a firm in the first place and thus whether or not they get money)